CLAIMS INFORMATION
Guidance When Your Family Needs It Most
We understand that dealing with a death can be overwhelming. This page explains how to begin finding the right claims information.
What to do when a death occurs
- Contact the insurer or the claims contact stated in the policy as soon as practicable.
- Have the policy details and information about the insured person available.
- Ask for the current claims form and official list of supporting documents.
- Submit documents through the insurer’s approved channel and retain copies.
- Keep a record of the claim reference and follow up using the insurer’s instructions.
Documents that may be requested
Depending on the policy and circumstances, the insurer may request a death certificate, claimant identification, policy information, proof of relationship or other supporting documents. Always confirm the exact requirements with the insurer.
How Chengeto Legacy can help
Within our agreed and authorised role, we can help explain the process, direct you to the appropriate claims channel and assist with understanding outstanding requirements. The insurer assesses the claim and makes the decision under the policy.